If you would like to cancel or change your order, please contact us at contact@mail.myeyebbstore.com within 24 hours of placing your order. Once in the ready-to-delivery state, the order cannot be canceled or changed.
FAQ
About Product
How to wear colored contact lenses?
1. Soak lenses in lens solution for at least 6 hours before first use 2. Clean your hands 3. Rinse it gently with contact lens solution 4. Make sure the lens is right side up 5. Hold your upper eyelid gently, then place the lens in your eyes.
How to clean your colored contact lenses?
Colored lenses are not significantly different from regular lenses when it comes to caring for and maintaining them. The only difference is that a no-rub solution is recommended to prevent possible damage to the colored surfaces of your lenses. For general maintenance, the following regimen is recommended:
Always wash your hands with soap and water before handling your contacts
Remove your lenses at the end of each day, or when they're no longer required.
If your contacts are designed for daily wear, simply dispose of them.
If your contacts are reusable, store them only in a designated case using an all-purpose, no-rub solution. If you prefer, a solution designed for sensitive eyes can be used.
If you're away from home, keep a spare case filled with solution on hand in case you need to remove your lenses.
Avoid using tools like tweezers to handle your lenses, as these can cause tears and damage, not only to your contacts but also to your eyes!
Which contact lenses are best for brown eyes?
Opaque or semi-opaque contact lenses are ideal for brown eyes, providing maximum color coverage and allowing you to switch to a different eye color.
Do MYEYEBB's lenses come with prescription?
Yes! MYEYEBB's lenses are available with prescription. If you have normal vision, you can choose plano lenses (0.00). Otherwise, Please consult your eye doctor to confirm the diopter counts before placing an order.
How to order when my two eyes' diopter is different?
Please order two different boxes of colored contact lenses with different diopter to fit your eyes.
Why is the actual color different from that on website?
Due to different factors such as lighting, camera lens filter, surrounding color, and original eye color/eye shape, lenses' actual look on eyes might look different for different people. Please consider these differences before placing your order.
Are colored contact lenses safe to wear?
Colored contact lenses are safe to wear if they are FDA-approved and prescribed by an optometrist or ophthalmologist, who will make sure that you are a suitable candidate. It is also important to follow essential hygiene guidelines when inserting, removing, replacing and storing the contacts.
About Shipping
Do you ship overseas?
Yes, we ship all over the world. Free shipping on orders over $30. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will my order shipping?
Processing Time: 1-3 business days (Usually within 24h, and it will be delayed to within 48-72h during the certain holiday.)
How can l track my package?
Once your order is shipped, we will send you an email with the tracking number (Sometimes in the Spam box). After that, you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
How much does shipping cost?
Free shipping on orders over $30. Otherwise, it will cost $8.99 by default logistics.Some countries will charge $12.99 (Puerto Rico and Brazil)
How long will it take to get my order?
What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.myeyebbstore.com. We'll resend a new one or give you a full refund.
Can I cancel or change my order?
Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
About Order
How to change my order information (shipping address/ name/ phone number, etc.)?
If your order has not been processed, you can change the order information within 2 hours after you complete your payment. Please contact our customer service team and provide us with the order number and correct information you want to change.
Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.
Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.
How to change items in my order?
If your order has not been processed, you can change the order items within 2 hours after you complete your payment. Please contact our customer service team via contact@mail.myeyebbstore.com with the order number and the order items you want to change.
How to cancel my order?
We do not accept cancellations without reasonable reasons. We do not accept cancellation due to logistics factors, because international transportation is inherently an uncontrollable process, we hope you can understand.
In the case where you have paid but the package has not been sent, if you cancel the order, we can immediately refund you in full. If the package has already been sent, you need to process it in accordance with Return/Refund Policy.
To return your item, please send an email to contact@mail.myeyebbstore.com and we will provide you with a return address. Please go to your local post office (as this would be the least expensive option) to ship the package with regular mail and tracking service to the address provided to you.
In the case where you have paid but the package has not been sent, if you cancel the order, we can immediately refund you in full. If the package has already been sent, you need to process it in accordance with Return/Refund Policy.
To return your item, please send an email to contact@mail.myeyebbstore.com and we will provide you with a return address. Please go to your local post office (as this would be the least expensive option) to ship the package with regular mail and tracking service to the address provided to you.
What to do if the items I received do not match my order?
If you have received the items that do not match your order, please contact us via email contact@mail.myeyebbstore.com with your order number and the picture of the items within 2 days after you received it.
Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.
Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.
If you can not find your desired information, feel free to contact us via email: contact@mail.myeyebbstore.com